Notices | Works
HEAnet Christmas Change Freeze starts: (16:00 13.12.2024) PLANNED
| Notice ID 86037 | End 09:00 06.01.2025 | Scheduled Yes |
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Please be advised that HEAnet will be implementing our yearly winter Change Freeze on production network & services during the following window:
Start: 16:00 on Friday 13th December 2024
End: 09:00 on Monday 6th January 2025
(All times in GMT)
During this time only emergency works will be carried out, in line with industry best practises.
If you have any queries or issues please do not hesitate to contact us at noc@heanet.ie or on +353-1-660 90 40
updated on (14:24 11.11.2024) |
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DNS Change Freeze & Planned Works starts: (15:00 26.11.2024) PLANNED
| Notice ID 85301 | End 12:00 28.11.2024 | Scheduled Yes |
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New dates for this planned DNS Change Freeze have been confirmed.
Please be advised that this Change Freeze will take place in the below window:
Start: 15:00 Tuesday 26/11/2024
End: 12:00 Thursday 28/11/2024
During this time, we will not make any DNS updates to zones managed on our Name Servers (ns.heanet.ie, auth-ns2.heanet.ie and auth-ns3.heanet.ie).
Any clients availing of HEAnets DNS service to manage their zones will likewise not be able to request changes for the duration of the change freeze.
We envisage no other impact to services during these works, and have made all efforts to mitigate any potential DNS related outages. However, please consider DNS services to be 'At Risk' during this work window.
This freeze is required to facilitate the implementation of a new DNS service.
updated on (15:32 19.11.2024) |
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Please be aware that the previously announce change freeze and works affecting our DNS service, originally scheduled 12:30 15/11/2024 to 16:00 18/11/2024, have been postponed.
New dates for this work will be sent out in due course.
updated on (13:10 08.11.2024) |
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Please be aware that HEAnet will be implementing a Change Freeze affecting our DNS service starting 12:30 Friday 15th November, ending 16:00 on Monday 18th November.
During this time, we will not make any DNS updates to zones managed on our Name Servers (ns.heanet.ie, auth-ns2.heanet.ie and auth-ns3.heanet.ie).
Any clients availing of HEAnets DNS service to manage their zones will likewise not be able to request changes for the duration of the change freeze.
We envisage no other impact to services during these works, and have made all efforts to mitigate any potential DNS related outages. However, please consider DNS services to be 'At Risk' during this work window.
This freeze is required to facilitate the implementation of a new DNS service.
If you have any queries please do contact us by email on noc@heanet.ie or by phone at +353 1 660 9040
updated on (10:14 08.11.2024) |
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Services
media.heanet.ie
OK
FileSender
OK
Netflow Portal
OK
heanet-amc.ivanticloud.com
OK
gatekeeper.heanet.ie
OK
Edugate Portal
OK
eduroam National Gateways
OK
Notices | Works (Closed)
Plesk VMWare Migration PW - CW 17TH October starts: (08:00 17.10.2024) RESOLVED
| Notice ID 78259 | End 09:00 17.10.2024 | Scheduled Yes |
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HEAnet will be migrating our Plesk servers in VLAN10 on Thursday at 7am 17TH October (both CW and PW) to the new VMWare servers.
The work will be carried out in the mornings within the already existing window for updates.
We have carried out testing to see how long it will take to copy the VMs over to the new infrastructure we expect it to take about 20 minutes.
We expect to be back up an running before 08:00 on each morning.
If you have any questions please reply to noc@heanet.ie.
updated on (08:20 14.10.2024) |
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work completed successfully
updated on (11:09 18.10.2024) |
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Listserv Intermittent issues starts: (14:58 02.10.2024) RESOLVED
| Notice ID 76054 | End (TBD) | Scheduled No |
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Please be aware that we are looking into an issue with Listserv's administrative interface.
Currently, users may be unable to log into listserv.heanet.ie to manage lists via the web interface.
Listserv continues to send/receive emails as expected.
We will keep you informed as we work towards resolving this issue.
Apologies for any inconvenience.
updated on (11:48 03.10.2024) |
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We are still investigating this issue, and have engaged Listserv support directly for further assistance. At this time, the Admin interface is still unavailable. Once we have any further information we will send out further communications.
updated on (11:48 03.10.2024) |
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Access to listserv interface has been restored, we are continuing to monitor Service Status and investigating the root course.
updated on (14:35 03.10.2024) |
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Primary schools (SBN) are having connectivity issues starts: (13:29 25.09.2024) RESOLVED
| Notice ID 74794 | End 18:40 25.09.2024 | Scheduled No |
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Please be aware that we are investigating the Primary schools (SBN) connectivity issues that resulted in approximately 2000 primary schools going offline.
Outage started at 13: 29
Apologies for the inconveniences caused as a result of this outage.
We will keep you updated shortly.
updated on (14:39 25.09.2024) |
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HEAnet Schools team have scheduled a reboot of their core router which should resolve the issue. The reboot has been scheduled for 4.30pm to minimise disruption to secondary schools
updated on (15:42 25.09.2024) |
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The reboot of the Schools router has been postponed in order to continue to establish a root cause.
updated on (16:27 25.09.2024) |
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Schools connectivity has been restored as of 18:40.
The root cause was established to be a hardware failure. The faulty hardware will be swapped out this evening.
A full RFO will be sent in due course
updated on (18:16 25.09.2024) |
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