Notices | Works
Upcoming Network Infrastructure Migration – September 2025 starts: (20:00 22.09.2025) PLANNED
| Notice ID 147306 | End 01:59 30.09.2025 | Scheduled Yes |
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HEAnet would like to inform you that these planned works have been postponed pending further design and testing.
If you have any question please do not hesitated to email HEAnet on noc@heanet.ie or phone 01 660 90 40.
updated on (12:49 25.07.2025) |
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As part of our ongoing Network Upgrade Programme, HEAnet will be migrating our virtualisation infrastructure to a new, state-of-the-art data centre network across our Parkwest and Citywest facilities. This initiative ensures that our services remain secure, reliable, and scalable to meet future demands.
Why this matters:
The new infrastructure provides enhanced performance, improved security, and increased resilience, benefiting all clients who rely on HEAnet-hosted services. While this is a substantial milestone for our data centre upgrade, we expect minimal to no disruption to client-facing services.
What’s happening next:
Ongoing communication of timelines to clients
Conducting pre-migration testing
Preparing full backup and rollback procedures
Scheduled Work Windows:
Tuesday, 22 July – 18:00 to 23:59 (Parkwest DC)
Tuesday, 29 July – 18:00 to 23:59 (Citywest DC)
During these periods, services will be considered at risk, as traffic is redirected to the new network. However, all connectivity and configurations will be completed in advance to allow for a near-instantaneous switchover. HEAnet will closely monitor all systems and, if necessary, initiate a controlled rollback to maintain stability.
Services that may be affected include but are not limited to: Edugate, Managed IDP, eduroam, DNS services, FileSender, ListServ and media.heanet.ie.
Is any action required?
No action is needed from clients at this time. Should you observe any service irregularities following the migration, please notify us immediately by calling our Service Desk at 01609040.
Updates from HEAnet will be communicated through this ticket, and also made available on our status page https://status.heanet.ie/.
Thank you for your continued trust as we work to provide an even more robust service platform.
updated on (08:15 23.07.2025) |
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| Clients |
| All |
Services
media.heanet.ie
OK
FileSender
OK
Netflow Portal
Problems Detected
heanet-amc.ivanticloud.com
OK
gatekeeper.heanet.ie
OK
Listerv website
OK
Edugate Registry and Metadata on https://edugate.heanet.ie
OK
Edugate website https://edugate.heanet.ie
OK
eduroam visitor access eva.eduroam.ie
OK
Listserv website
OK
Edugate Portal
OK
eduroam National Gateways
OK
Listerv SMTP Mail Server
OK
Listserv SMTP Mail Server
OK
Notices | Works (Closed)
CAO 2025 Network Freeze - 25/08/25 - 28/08/2 starts: (18:30 25.08.2025) RESOLVED
| Notice ID 153819 | End 10:00 28.07.2025 | Scheduled Yes |
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A Change Freeze has been put in place for the below window to ensure the stability of the network and relevant services during the Central Applications Office First Round offers on August 27th 2025.
Starting: 17:30 on Monday 25th
Ending: 09:00 on Thursday 28th
clients: CAO
No non-emergency changes will be made to the HEAnet network nor the HEAnet services network during this freeze. Work on other HEAnet systems will also be greatly reduced. If an emergency change is felt to be required, the Emergency Change Advisory Board will be convened as required.
updated on (09:32 29.08.2025) |
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| Clients |
| All |
access to store.heanet.ie currently down starts: (12:05 25.08.2025) RESOLVED
| Notice ID 160705 | End 15:45 25.08.2025 | Scheduled No |
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IdP access to store.heanet.ie is currently down, HEAnet is investigating and working to restore this service
updated on (12:04 25.08.2025) |
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Service working properly A modification was made to the certificate, but it was not correctly signed, which resulted in login failures. The Identity Provider (IdP) was subsequently updated to apply the correct signature, restoring normal system functionality.
updated on (13:43 25.08.2025) |
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| Clients |
| All |
HEAnet's 3rd party provider Open Eir has an issue in their Exchange in Citywest starts: (12:00 22.08.2025) RESOLVED
| Notice ID 159720 | End 17:00 22.08.2025 | Scheduled No |
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HEAnet's 3rd party provider Open Eir has an issue in their Exchange in Citywest, impacting 59 schools across the country, GRETB Loughrea and SETU St. Kieran's.
Openeir have advised that power will be back by 16:00.
HEAnet will keep you informed over the course of the day with updates.
updated on (10:17 21.08.2025) |
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Openeir services have been restored and HEAnet are seeing services return. We will continue to monitor the situation.
updated on (15:44 21.08.2025) |
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| Clients |
| WIT,SCHOOLS,GRETB |