Notices | Works
Upcoming Network Infrastructure Migration – July 2025 starts: (01:59 23.07.2025) PLANNED
| Notice ID 147306 | End 01:59 30.07.2025 | Scheduled Yes |
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Hello,
As part of our ongoing Network Upgrade Programme, HEAnet will be migrating our virtualisation infrastructure to a new, state-of-the-art data centre network across our Parkwest and Citywest facilities. This initiative ensures that our services remain secure, reliable, and scalable to meet future demands.
Why this matters:
The new infrastructure provides enhanced performance, improved security, and increased resilience, benefiting all clients who rely on HEAnet-hosted services. While this is a substantial milestone for our data centre upgrade, we expect minimal to no disruption to client-facing services.
What’s happening next:
Ongoing communication of timelines to clients
Conducting pre-migration testing
Preparing full backup and rollback procedures
Scheduled Work Windows:
Tuesday, 22 July – 18:00 to 23:59 (Parkwest DC)
Tuesday, 29 July – 18:00 to 23:59 (Citywest DC)
During these periods, services will be considered at risk, as traffic is redirected to the new network. However, all connectivity and configurations will be completed in advance to allow for a near-instantaneous switchover. HEAnet will closely monitor all systems and, if necessary, initiate a controlled rollback to maintain stability.
Services that may be affected include but are not limited to: Edugate, Managed IDP, eduroam, DNS services, FileSender, ListServ and media.heanet.ie.
Is any action required?
No action is needed from clients at this time. Should you observe any service irregularities following the migration, please notify us immediately by calling our Service Desk at 01609040.
Updates from HEAnet will be communicated through this ticket, and also made available on our status page https://status.heanet.ie/.
Thank you for your continued trust as we work to provide an even more robust service platform.
updated on (15:06 02.07.2025) |
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| Clients |
| All |
Services
media.heanet.ie
OK
FileSender
OK
Netflow Portal
Problems Detected
heanet-amc.ivanticloud.com
OK
gatekeeper.heanet.ie
OK
Listerv website
OK
Edugate Registry and Metadata on https://edugate.heanet.ie
OK
Edugate website https://edugate.heanet.ie
OK
eduroam visitor access eva.eduroam.ie
OK
Listserv website
OK
Edugate Portal
OK
eduroam National Gateways
OK
Listerv SMTP Mail Server
OK
Listserv SMTP Mail Server
OK
Notices | Works (Closed)
Media Database Upgrade starts: (11:00 09.05.2025) RESOLVED
| Notice ID 130991 | End 12:00 09.05.2025 | Scheduled Yes |
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HEAnet will be updating the database on its media service (media.heanet.ie). The HEAnet media service will be be available in read only mode, users will not be able to upload videos during this time, however users will be able to watch videos. This will last for 20minutes.
updated on (14:50 02.05.2025) |
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This work was not completed on Friday, and has instead been rescheduled to Friday 16th of May from 08:00 to 09:00. For full impact of this planned work, see below.
updated on (11:09 12.05.2025) |
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HEAnet's media service is unavailable. HEAnet are working to restore the service. We will update this ticket with updates.
updated on (08:08 16.05.2025) |
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HEAnet's media.heanet.ie service is now available. HEAnet will continue to monitor the service.
updated on (08:47 16.05.2025) |
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HEAnet's media.heanet.ie service is stable. The planned works will be reschedule. An RFO will be issued by HEAnet in due course.
This incident will be closed.
updated on (09:07 19.05.2025) |
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| Clients |
| All |
Upcoming Work on The HEAnet Data Centre Network Fleet starts: (11:00 09.04.2025) RESOLVED
| Notice ID 122595 | End 19:00 09.04.2025 | Scheduled Yes |
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Please be advised of this upcoming work on the HEAnet data centre network fleet.
As the current fleet will soon be end of life, HEAnet will be integrating a new data centre network fleet with the current data centre fleet in their Parkwest DC.
The work will involve connecting the present data centre network to the new data centre network in this window. This will allow for the gradual and controlled migration of services from the present infrastructure to the new infrastructure over the next couple of months.
This work is due to take place on the 9th of April 2025, within a window of 09:00 to 17:00.
Note that in this work window, only the management network between the two networks will be brought up. Services on the present network will remain there and we do not envisage impact to services as a result.
updated on (11:50 28.03.2025) |
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| Clients |
| All |
Planned changes to HEAnet CW datacentre starts: (08:00 20.03.2025) RESOLVED
| Notice ID 118975 | End 17:00 20.03.2025 | Scheduled Yes |
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Please be advised of this upcoming work on the HEAnet data centre network fleet.
As the current fleet will soon be end of life, HEAnet will be integrating a new data centre network fleet with the current data centre fleet in their Citywest DC.
The work will involve connecting the present data centre network to the new data centre network in this window. This will allow for the gradual and controlled migration of services from the present infrastructure to the new infrastructure over the next couple of months.
This work is due to take place on the 20th of March 2025, within a window of 08:00 to 17:00.
Note that in this work window, only the management network between the two networks will be brought up. Services on the present network will remain there and we do not envisage impact to services as a result.
updated on (15:01 14.03.2025) |
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| Clients |
| All |