Notices | Works
Upcoming Network Infrastructure Migration – September 2025 starts: (20:00 22.09.2025) PLANNED
| Notice ID 147306 | End 01:59 30.09.2025 | Scheduled Yes |
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Due to unexpected stability issues encountered during this work, both of these changes were rolled back during the work window yesterday.
As a result, Clients may have experienced intermittent disruptions to services including, but not limited to, Managed IdP, Filesender, and Listserv during this period. We can confirm that all services are now fully stable.
Should you have any questions or concerns, please do not hesitate to contact the HEAnet NOC at 01-6609040 or via email at noc@heanet.ie
Further updates will be issued once the planned works have been rescheduled.
updated on (08:07 30.09.2025) |
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HEAnet is continuing with its Network Upgrade Programme today, Tuesday, 29th September – 18:00 to 23:59 (Citywest DC), the final evening of works.
updated on (10:25 29.09.2025) |
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These planned works will now take place on the following dates: -
22/09/2025 - 18:00 - 23:59 Parkwest DC
29/09/2025 - 18:00 - 23:59 Citywest DC
updated on (12:44 08.09.2025) |
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HEAnet would like to inform you that these planned works have been postponed pending further design and testing.
If you have any question please do not hesitated to email HEAnet on noc@heanet.ie or phone 01 660 90 40.
updated on (12:49 25.07.2025) |
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As part of our ongoing Network Upgrade Programme, HEAnet will be migrating our virtualisation infrastructure to a new, state-of-the-art data centre network across our Parkwest and Citywest facilities. This initiative ensures that our services remain secure, reliable, and scalable to meet future demands.
Why this matters:
The new infrastructure provides enhanced performance, improved security, and increased resilience, benefiting all clients who rely on HEAnet-hosted services. While this is a substantial milestone for our data centre upgrade, we expect minimal to no disruption to client-facing services.
What’s happening next:
Ongoing communication of timelines to clients
Conducting pre-migration testing
Preparing full backup and rollback procedures
Scheduled Work Windows:
Tuesday, 22 July – 18:00 to 23:59 (Parkwest DC)
Tuesday, 29 July – 18:00 to 23:59 (Citywest DC)
During these periods, services will be considered at risk, as traffic is redirected to the new network. However, all connectivity and configurations will be completed in advance to allow for a near-instantaneous switchover. HEAnet will closely monitor all systems and, if necessary, initiate a controlled rollback to maintain stability.
Services that may be affected include but are not limited to: Edugate, Managed IDP, eduroam, DNS services, FileSender, ListServ and media.heanet.ie.
Is any action required?
No action is needed from clients at this time. Should you observe any service irregularities following the migration, please notify us immediately by calling our Service Desk at 01609040.
Updates from HEAnet will be communicated through this ticket, and also made available on our status page https://status.heanet.ie/.
Thank you for your continued trust as we work to provide an even more robust service platform.
updated on (08:15 23.07.2025) |
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Services
media.heanet.ie
OK
FileSender
OK
Netflow Portal
Problems Detected
heanet-amc.ivanticloud.com
OK
gatekeeper.heanet.ie
Problems Detected
Listerv website
OK
Edugate Registry and Metadata on https://edugate.heanet.ie
OK
Edugate website https://edugate.heanet.ie
OK
eduroam visitor access eva.eduroam.ie
OK
Listserv website
OK
Edugate Portal
OK
eduroam National Gateways
OK
Listerv SMTP Mail Server
OK
Listserv SMTP Mail Server
OK
Notices | Works (Closed)
Access to media.heanet.ie fully restored starts: (07:00 24.09.2025) RESOLVED
| Notice ID 168694 | End 17:29 26.09.2025 | Scheduled No |
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HEAnet are aware of an ongoing issue with media.heanet.ie our systems team are looking to resolve this. We will update with more information as it becomes available. We will also update status.heanet.ie with the lasest information.
If you have any questions please email noc@heanet.ie or phone 01 6609040
updated on (08:56 24.09.2025) |
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HEAnet is continuing to investigate the problems with the media.heanet.ie service.
updated on (10:54 24.09.2025) |
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We are continuing to investigate on order to narrow down the root cause for this issue so that it can be mitigated.
updated on (13:38 24.09.2025) |
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We're making progress identifying the source of the issues with Media, but it's involving a significant amount of the underlying code for the service, so it will take time to resolve all parts impacted. Work is continuing into the evening on this and we do not have a firm timescale for a return to service.
updated on (16:00 24.09.2025) |
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As of yesterday evening, video playback is working for existing uploads.
We are continuing to work on restoring upload and transcoding capabilities.
updated on (08:22 25.09.2025) |
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Incremental improvements are being made to the service, and we are continuing to work hard to get to full service restoration.
updated on (16:51 25.09.2025) |
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Video upload functionality has been restored. Work is continuing.
updated on (08:19 26.09.2025) |
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HEAnet are continuing to make changes to restore media.heanet.ie however video uploads made today will be at risk. Users may need to re-upload content, when media.heanet.ie is fully restored.
updated on (10:31 26.09.2025) |
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The media.heanet.ie service is now fully available again.
There will be some additional fixes to implement next week, but HEAnet do not anticipate these changes to impact the service or users.
updated on (15:12 26.09.2025) |
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HEAnet's Media service has been fully restored.
updated on (09:42 29.09.2025) |
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Reason for Outage Report was sent on 01/10/2025. Please contact noc@heanet.ie if you have any further queries
updated on (14:57 07.10.2025) |
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Service: Hosted IdP MI starts: (12:45 08.09.2025) RESOLVED
| Notice ID 164434 | End (TBD) | Scheduled No |
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The performance of the Hosted IdPs has been restored to normal, with no further issues observed during the week.
HEAnet continues to monitor the service and is investigating the root cause of the issue.
updated on (12:03 12.09.2025) |
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HEAnet's Plesk 2 Server under investigation starts: (09:33 16.09.2025) RESOLVED
| Notice ID 166593 | End (TBD) | Scheduled No |
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HEAnet are currently investigating an issue with our Plesk2 server.
HEAnet sites on the plesk2 server maybe slow to resolve or may see a server error.
We are currently working towards a resolution.
If you have any questions please call (01 660 90 40) or email noc@heanet.ie
We apologise for any inconvenience caused.
updated on (09:18 16.09.2025) |
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