Notices | Works
Edugate / SSO access down (Asiera DNS not resolving) starts: (12:45 27.05.2026) UPDATE
| Notice ID 230032 | End 12:16 27.05.2026 | Scheduled No |
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resolved
updated on (11:16 27.05.2026) |
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Ongoing upgrade of our DNS infrastructure starts: (08:00 09.04.2026) PLANNED
| Notice ID 216096 | End 09:00 09.04.2026 | Scheduled Yes |
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As part of the ongoing upgrade of our DNS infrastructure, Asiera will be working on the resolvers at 193.1.186.2.
This update is required to support the migration to the new DNS resolvers and ensure improved stability and performance.
Expected Impact
A brief interruption on 193.1.186.2 may occur during the switchover. However, most devices should already be configured with the secondary resolver (193.1.186.2) and the associated IPv6 addresses (2001:770:f8::c101:ba02) for redundancy. While a short period of increased latency is possible, a full service outage is not expected.
If you have any questions or need further clarification, please contact us on 01-6609040 or at noc@heanet.ie
updated on (15:31 02.04.2026) |
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Date & Time: 31 March 2026, 08:00–09:00
Description
As part of the ongoing upgrade of our DNS infrastructure, Asiera will be working on the resolvers at 193.1.186.2.
This update is required to support the migration to the new DNS resolvers and ensure improved stability and performance.
Expected Impact
A brief interruption on 193.1.186.2 may occur during the switchover. However, most devices should already be configured with the secondary resolver (193.1.186.3) and the associated IPv6 addresses (2001:770:f8::c101:ba02, 2001:770:f8::c101:ba03) for redundancy. While a short period of increased latency is possible, a full service outage is not expected.
If you have any questions or need further clarification, please contact us on 01-6609040 or at noc@heanet.ie
updated on (15:56 23.03.2026) |
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Services
media.heanet.ie
OK
FileSender
OK
Netflow Portal
OK
heanet-amc.ivanticloud.com
OK
gatekeeper.heanet.ie
OK
Listerv website
OK
Edugate Registry and Metadata on https://edugate.heanet.ie
OK
Edugate website https://edugate.heanet.ie
OK
eduroam visitor access eva.eduroam.ie
OK
Listserv website
OK
Netflow
OK
Edugate Portal
OK
eduroam National Gateways
OK
Listerv SMTP Mail Server
OK
Listserv SMTP Mail Server
OK
Notices | Works (Closed)
HEAnet MS365 tenant move to Asiera starts: (18:30 17.04.2026) RESOLVED
| Notice ID 217995 | End 19:30 18.04.2026 | Scheduled No |
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On Friday 17th and Saturday 18th April 2026 Asiera will be rebranding and renaming the HEAnet MS365 Tenant from heanet.ie to asiera.ie.
Why are we making this change? As you know the merger of HEAnet and EduCampus completed at the end of 2025. We are now making changes within our Microsoft 365 environment. The User Principle Name (UPN) for each user will change from firstname.surname@heanet.ie to firstname.surname@asiera.ie
How will this impact you? There is no impact and no action is required on your part:
Email communications will not be disrupted during the period of the change
Any emails sent to legacy HEAnet staff with the “@heanet.ie” suffix will still be received. This will remain the case for some time
From Monday 20th of April, you can use the “@asiera.ie” suffix on emails to legacy HEAnet staff
Any TEAMS channels which you use with legacy HEAnet staff will continue to work
You can still contact noc@heanet.ie and from Monday the 20th of April you can also contact us at noc@asiera.ie
We can still be contacted by phone on 01 660 9040
This change does not impact communication with our colleagues in the former EduCampus, you should continue to contact legacy EduCampus staff via firstname.surname@educampus.ie. We will be making a change in this regard at a later date and will issue a further communication at that time.
updated on (14:11 10.04.2026) |
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Upcoming Network Infrastructure Migration – Wednesday 28th January - Wednesday 4th February starts: (23:59 28.01.2026) RESOLVED
| Notice ID 197785 | End 23:59 04.02.2026 | Scheduled Yes |
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As part of our ongoing Network Upgrade Programme, Asiera will be migrating our virtualisation infrastructure hosted in our Parkwest and Citywest Datacentre to a new Network Topology. We expect minimal to no disruption to client-facing services.
What’s happening next:
Ongoing communication of timelines to clients
Conducting pre-migration testing
Preparing full backup and rollback procedures
Scheduled Work Window:
Wednesday, 4th February – 18:00 to 23:59 (Citywest DC)
During this period, services will be considered at risk, as traffic is redirected to the new network. However, all connectivity and configurations will be completed in advance to allow for a near-instantaneous switchover. Asiera will closely monitor all systems and, if necessary, initiate a controlled rollback to maintain stability.
Services that may be affected include but are not limited to: Edugate, Managed IDP, eduroam, DNS services, FileSender, ListServ and media.heanet.ie.
Is any action required? No action is needed from clients at this time. Should you observe any service irregularities following the migration, please notify us immediately by calling our Service Desk at 01609040.
Updates from Asiera will be communicated through this ticket, and also made available on our status page https://status.heanet.ie/. Thank you for your continued trust as we work to provide an even more robust service platform.
updated on (10:41 04.02.2026) |
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Edugate Discovery Sign in issue starts: (14:00 07.04.2026) RESOLVED
| Notice ID 217173 | End (TBD) | Scheduled No |
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- Asiera has had reports from a small number of users that they're having issues with the Discovery Service when logging into Edugate services. The majority are unaffected and we're troubleshooting the issue to resolve as quickly as possible. Asiera will continue to update on status.heanet.ie.
updated on (12:01 07.04.2026) |
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Client update: Asiera have identified the source of the issue and implemented fixes.
We believe this is now resolved.
If your users are still seeing issues please contact us immediately for information on how to mitigate locally and to provide us with further information.
updated on (13:47 07.04.2026) |
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We are continuing to see issues related to Edugate this morning.
For end users we have put in place a mitigation which will allow them to continue to log into services. For administrators, access to the Resource Registry may be limited, but urgent changes can be requested via NOC and we will implement them.
Some people may see warnings regarding Malicious websites. This is due to an attempted abuse of the Edugate logout script, for which we are applying additional protections. The Edugate service and infrastructure itself has not been compromised and there is no risk to client users/data. However this activity may be indicative of a planned focused phishing campaigns directed at Irish R&E, so we would recommend heightened awareness in this regard.
We are working on restoring the reputation of the domain.
updated on (10:37 08.04.2026) |
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Existing mitigations are still in place and Asiera is continuing to maintain service to end users. We have been successful in restoring the domain reputation level with majority of large security providers and Microsoft, so warnings should disappear. Propagation can sometimes take a while for providers who combine datasets which may still be publishing stale data, but we continue to engage directly where possible to expedite updates.
Asiera is continuing to monitor the issue.
If you are still impacted by blocklists please refresh datasets on your firewall and should the issues persist please contact noc@heanet.ie.
updated on (13:18 08.04.2026) |
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Asiera are still monitoring the situation but there is currently no impact to Clients' services or users
updated on (14:42 10.04.2026) |
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