Notices | Works
Listserv Intermittent issues starts: (12:58 02.10.2024) INVESTIGATING
| Notice ID 76054 | End (TBD) | Scheduled No |
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Access to listserv interface has been restored, we are continuing to monitor Service Status and investigating the root course.
updated on (14:35 03.10.2024) |
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We are still investigating this issue, and have engaged Listserv support directly for further assistance. At this time, the Admin interface is still unavailable. Once we have any further information we will send out further communications.
updated on (11:48 03.10.2024) |
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Please be aware that we are looking into an issue with Listserv's administrative interface.
Currently, users may be unable to log into listserv.heanet.ie to manage lists via the web interface.
Listserv continues to send/receive emails as expected.
We will keep you informed as we work towards resolving this issue.
Apologies for any inconvenience.
updated on (11:48 03.10.2024) |
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Primary schools (SBN) are having connectivity issues starts: (14:29 25.09.2024) MONITORING
| Notice ID 74794 | End (TBD) | Scheduled No |
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Schools connectivity has been restored as of 18:40.
The root cause was established to be a hardware failure. The faulty hardware will be swapped out this evening.
A full RFO will be sent in due course
updated on (18:16 25.09.2024) |
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The reboot of the Schools router has been postponed in order to continue to establish a root cause.
updated on (16:27 25.09.2024) |
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HEAnet Schools team have scheduled a reboot of their core router which should resolve the issue. The reboot has been scheduled for 4.30pm to minimise disruption to secondary schools
updated on (15:42 25.09.2024) |
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Please be aware that we are investigating the Primary schools (SBN) connectivity issues that resulted in approximately 2000 primary schools going offline.
Outage started at 13: 29
Apologies for the inconveniences caused as a result of this outage.
We will keep you updated shortly.
updated on (14:39 25.09.2024) |
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Services
media.heanet.ie
OK
FileSender
OK
Netflow Portal
OK
heanet-amc.ivanticloud.com
OK
gatekeeper.heanet.ie
OK
Edugate Portal
OK
eduroam National Gateways
OK
Notices | Works (Closed)
Planned work on 2024-10-01 06:30 to 2024-10-01 07:30 starts: (06:30 01.10.2024) RESOLVED
| Notice ID 74486 | End 07:30 01.10.2024 | Scheduled Yes |
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Please be aware that HEAnet will be carrying out planned work on 2024-10-01 06:30 to 2024-10-01 07:30
A very minimal disruption in service may affect the below listed services during the maintenance window.
store.heanet.ie
socportal.heanet.ie
edugate.heanet.ie
gatekeeper.heanet.ie
idp.scoilnet.ie
idp.schools.edu.ie
updated on (09:17 24.09.2024) |
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Please be aware that these works have been completed successfully, as scheduled.
This public ticket will be closed shortly.
If you are seeing any issues or have any queries please do contact us by email on noc@heanet.ie or by phone at +353 1 660 9040
updated on (09:03 01.10.2024) |
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Brief Outage to Filesender - resolved starts: (11:45 25.09.2024) RESOLVED
| Notice ID 74793 | End 11:45 25.09.2024 | Scheduled No |
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Please be aware that there was a brief outage to the HEAnet Filesender service at approximately 11:45 today 25/09/24
This issue has been resolved, and a full RFO will be issued in due course.
If you have any queries, please contact HEAnet Service Desk on 01-6609040 or noc@heanet.ie
updated on (14:34 25.09.2024) |
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Potential access issues to websites hosted in Plesk starts: (07:00 04.09.2024) RESOLVED
| Notice ID 70429 | End 11:00 04.09.2024 | Scheduled No |
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We are investigating reports regarding potential issues accessing our website - https://www.heanet.ie
There is a possibility that certain sites hosted in our Plesk hosting environments may also be experiencing connection issues.
So far, we have only received reports of issues accessing www.heanet.ie - this appears to be intermittent or only affecting certain users.
Further updates to come.
updated on (10:21 04.09.2024) |
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Please be aware that an issue was identified relating to DNS, affecting Plesk3 only.
Certain websites which contained specific DNS records may have seen impact, limited to this morning.
No further impact should be seen at this time. Further details to come.
We apologize for any inconvenience.
updated on (10:30 04.09.2024) |
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We understand that this issue was related to an update which triggered an issue with our Plesk3 instances DNS service.
This has been resolved, and no impact was seen on other Plesk services.
This affected only a subset of sites on Plesk3, from approximately 07:00 till 11:00 yesterday morning (04/09/2024)
We are working on increasing monitoring to ensure that similar issues are prevented in the future, and do not anticipate any recurrence at this time.
This public ticket will now be closed, but can be found on our Status Page:
https://status.heanet.ie
If you have any queries please do contact us by email on noc@heanet.ie or by phone at +353 1 660 9040
updated on (11:41 05.09.2024) |
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