Service Status

Potential access issues to websites hosted in Plesk starts: (07:00 04.09.2024) RESOLVED

RESOLVED

Notice ID 70429	End 11:00 04.09.2024	Scheduled No
We are investigating reports regarding potential issues accessing our website - https://www.heanet.ie There is a possibility that certain sites hosted in our Plesk hosting environments may also be experiencing connection issues. So far, we have only received reports of issues accessing www.heanet.ie - this appears to be intermittent or only affecting certain users. Further updates to come. updated on (10:21 04.09.2024) 116 47
Please be aware that an issue was identified relating to DNS, affecting Plesk3 only. Certain websites which contained specific DNS records may have seen impact, limited to this morning. No further impact should be seen at this time. Further details to come. We apologize for any inconvenience. updated on (10:30 04.09.2024) 119 47
We understand that this issue was related to an update which triggered an issue with our Plesk3 instances DNS service. This has been resolved, and no impact was seen on other Plesk services. This affected only a subset of sites on Plesk3, from approximately 07:00 till 11:00 yesterday morning (04/09/2024) We are working on increasing monitoring to ensure that similar issues are prevented in the future, and do not anticipate any recurrence at this time. This public ticket will now be closed, but can be found on our Status Page: https://status.heanet.ie If you have any queries please do contact us by email on noc@heanet.ie or by phone at +353 1 660 9040 updated on (11:41 05.09.2024) 128 47

Clients
All

HEAnet Schools DNS issues starts: (12:25 05.09.2024) RESOLVED

RESOLVED

Notice ID 70655	End (TBD)	Scheduled No
Please be aware that multiple Schools are seeing connectivity issues due to a potential DNS issue. HEAnet are investigating and will update as soon as we have more information updated on (10:33 05.09.2024) 122 50
A workaround has been put in place for this issue, and connectivity should be restored to affected Schools. HEAnet are continuing to investigate to find a permanent fix and root cause. updated on (11:30 05.09.2024) 125 50
This issue has now been resolved. A Reason for Outage (RFO) will be issued within 5 working days. updated on (12:47 05.09.2024) 131 50

Clients
SCHOOLS

CAO 2024 Network Freeze - 26/08/24 - 29/08/24 starts: (18:30 26.08.2024) RESOLVED

RESOLVED

Notice ID 65664	End 10:00 29.08.2024	Scheduled Yes
A Change Freeze has been put in place for the below window to ensure the stability of the network and relevant services during the Central Applications Office First Round offers on Wednesday August 28th 2024. Starting: 17:30 on Monday 26th Ending: 09:00 on Thursday 29th clients: CAO No non-emergency changes will be made to the HEAnet network nor the HEAnet services network during this freeze. Work on other HEAnet systems will also be greatly reduced. If an emergency change is felt to be required, the Emergency Change Advisory Board will be convened as required. updated on (15:57 14.08.2024) 107 44
This change freeze has now ended, and we will close this notice off shortly. If you have any queries please do not hesitate to contact us by email on noc@heanet.ie or by phone at +353 1 660 9040 updated on (13:54 29.08.2024) 113 44

Clients
All