Notices | Works

Planned Work - HEAnet maintance of core routers - 05/06/2024 starts: (12:00 05.06.2024) PLANNED
Notice ID 47939 End 20:00 05.06.2024 Scheduled Yes
As a part of ongoing HW refreshment project HEANET is going to remove some of the cards which are EoL on 2 of the core routers (1 in CWT and 1 in PW). No outages are expected as the cards are hot swappable. The impact is "at risk. Window: 5th of June 09.00 - 17.00 Impact is below. Risk for LOS: Nordunet BGP Peering Risk for LOD: UCC, UL, SETU WAT, HEANET Risk for LOR: SNRE Risk for LOR: TCD DR Link1, Schools, SNRE Risk for LOD: TUS Athlone, RCSI, MU, ITC, Met Eireann
updated on (12:49 20.05.2024)

Clients
AIT,UL,UCC,WIT,TCD,MU,RCSI,ITC
Multiple circuits down starts: (05:39 18.05.2024) INVESTIGATING
Notice ID 47541 End 11:00 18.05.2024 Scheduled No
HEAnet is currently investigating the loss of connectivity on Saturday morning at about 05:39 to about 11:00. Circuits identified during the outage are: - EN21322​ , EN18695, EN26198​, EN26186​, EN17892, EN17889, EN17856      More updates to follow
updated on (10:30 20.05.2024)

Clients
CMETB,DIAS,GRETB,ICGP,ITC,LIT

Services

media.heanet.ie
OK 
FileSender
OK 
Netflow Portal
OK 
heanet-amc.ivanticloud.com
OK 
gatekeeper.heanet.ie
OK 
Edugate Portal
OK 
eduroam National Gateways
OK 



Planned Works affecting HEAnet Core Node in ParkWest - 23/05/2024 starts: (11:00 23.05.2024) RESOLVED
Notice ID 45544 End 15:00 23.05.2024 Scheduled Yes
Please be aware that HEAnet will be carrying out planned hardware works on one of our core nodes located in our ParkWest Data Centre. These works will take place on Thursday the 23rd of May from 09:00 till 13:00. During these works the HEAnet network will experience loss of diversity only. Our remaining 3 core nodes will continue to function, and no outage is anticipated. All clients with additional impact have been contacted directly by email, in addition to this notice If you have any queries, please do not hesitate to contact us at noc@heanet.ie or by phone on +353-1-660 90 40
updated on (14:40 08.05.2024)
Planned works completed as expected with no impact to services.
updated on (09:17 24.05.2024)

Clients
All
Brief outage on Core Node in Limerick starts: (13:03 11.04.2024) RESOLVED
Notice ID 40518 End 13:18 11.04.2024 Scheduled No
HEAnet has observed a brief outage on one of our Core nodes in Limerick. This outage coincided with scheduled maintenance on the redundant node for Limerick, and as a result certain clients may have seen a brief loss of connectivity. Services should now be restored, however we will continue to monitor and investigate. Further details and updates to come.
updated on (11:43 11.04.2024)
Clients that may have seen an outage: UL: UL City Centre, UL Riverpoint, UL Parkpoint, UL MIC, UL CERC and UL Outreach. LCETB: LC ETB Office. TUS: Georges Quay and School of Art & Design.
updated on (12:21 11.04.2024)
HEAnet have determined the reason for the outage. We are now investigating the causes. As the coinciding work has completed we have restored full resilience to Limerick.
updated on (12:25 11.04.2024)
An RFO report has been sent to all Clients for this Incident on 18/04/2024. If you require further information, please contact us on 01 6609040 or at noc@heanet.ie
updated on (12:39 19.04.2024)

Clients
UL,TUS,LCETB
Planned Works affecting HEAnet Core Node in Parkwest - 03/04/2024 starts: (12:00 03.04.2024) RESOLVED
Notice ID 35987 End 17:00 03.04.2024 Scheduled Yes
Please be aware that HEAnet will be carrying out planned hardware works on one of our core nodes located in our Park West Data Centre. These works will take place on Wednesday the 3rd of April, from 09:00 till 14:00. During these works the HEAnet network will experience loss of diversity only. Our remaining 3 core nodes will continue to function, and no outage is anticipated. Any clients with further impact will be contacted directly via a separate Email. If you have any queries, please do not hesitate to contact us at noc@heanet.ie or by phone on +353-1-660 90 40
updated on (16:24 22.03.2024)
These works have been successfully completed as scheduled. We will close our Public Ticket for these works off shortly. If you have any queries, please do not hesitate to contact us at noc@heanet.ie or by phone on +353-1-660 90 40
updated on (13:31 03.04.2024)

Clients
All