Notices | Works
Emergency Reboot of Plesk 4 - Site Impact expected starts: (12:30 04.12.2024) INVESTIGATING
| Notice ID 92271 | End 12:40 04.12.2024 | Scheduled No |
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Please be advised that this reboot has been completed and sites hosted on Plesk4.heanet.ie should be fully online again.
Estimated impact was less then 5 minutes of downtime during the reboot.
No further downtime nor impact expected.
updated on (12:52 04.12.2024) |
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Please be aware that we will be performing an emergency reboot of one of our Plesk hosting instances - plesk4.heanet.ie
We require this reboot to investigate functionality issues affecting a site hosted on our Plesk4 hosting platform.
You are receiving this email as you own a webhosting subscription hosted on Plesk4, which will be impacted by this reboot.
We anticipate that client websites hosted on Plesk4 will experience less then 10 minutes of downtime starting midday 12:30 today, Wednesday the 4th of December.
We apologize for any inconvenience.
If you have any queries please do contact us by email on noc@heanet.ie or by phone at +353 1 660 9040
updated on (11:58 04.12.2024) |
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HEAnet Christmas Change Freeze starts: (16:00 13.12.2024) PLANNED
| Notice ID 86037 | End 09:00 06.01.2025 | Scheduled Yes |
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Please be advised that HEAnet will be implementing our yearly winter Change Freeze on production network & services during the following window:
Start: 16:00 on Friday 13th December 2024
End: 09:00 on Monday 6th January 2025
(All times in GMT)
During this time only emergency works will be carried out, in line with industry best practises.
If you have any queries or issues please do not hesitate to contact us at noc@heanet.ie or on +353-1-660 90 40
updated on (14:24 11.11.2024) |
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Services
media.heanet.ie
OK
FileSender
OK
Netflow Portal
OK
heanet-amc.ivanticloud.com
OK
gatekeeper.heanet.ie
Problems Detected
Edugate Portal
OK
eduroam National Gateways
OK
Notices | Works (Closed)
DNS Change Freeze & Planned Works starts: (12:00 02.12.2024) RESOLVED
| Notice ID 85301 | End 16:00 02.12.2024 | Scheduled Yes |
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Please be aware that HEAnet will be implementing a Change Freeze affecting our DNS service starting 12:30 Friday 15th November, ending 16:00 on Monday 18th November.
During this time, we will not make any DNS updates to zones managed on our Name Servers (ns.heanet.ie, auth-ns2.heanet.ie and auth-ns3.heanet.ie).
Any clients availing of HEAnets DNS service to manage their zones will likewise not be able to request changes for the duration of the change freeze.
We envisage no other impact to services during these works, and have made all efforts to mitigate any potential DNS related outages. However, please consider DNS services to be 'At Risk' during this work window.
This freeze is required to facilitate the implementation of a new DNS service.
If you have any queries please do contact us by email on noc@heanet.ie or by phone at +353 1 660 9040
updated on (10:14 08.11.2024) |
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Please be aware that the previously announce change freeze and works affecting our DNS service, originally scheduled 12:30 15/11/2024 to 16:00 18/11/2024, have been postponed.
New dates for this work will be sent out in due course.
updated on (13:10 08.11.2024) |
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New dates for this planned DNS Change Freeze have been confirmed.
Please be advised that this Change Freeze will take place in the below window:
Start: 15:00 Tuesday 26/11/2024
End: 12:00 Thursday 28/11/2024
During this time, we will not make any DNS updates to zones managed on our Name Servers (ns.heanet.ie, auth-ns2.heanet.ie and auth-ns3.heanet.ie).
Any clients availing of HEAnets DNS service to manage their zones will likewise not be able to request changes for the duration of the change freeze.
We envisage no other impact to services during these works, and have made all efforts to mitigate any potential DNS related outages. However, please consider DNS services to be 'At Risk' during this work window.
This freeze is required to facilitate the implementation of a new DNS service.
updated on (15:32 19.11.2024) |
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This change freeze has completed as expected today.
No impact to services seen.
updated on (14:42 28.11.2024) |
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In addition to the previous notification, we are writing to to let you know that HEAnet will implement another Change Freeze on Monday 02/12/24
Please be advised that this Change Freeze will take place in the below window:
Start: 12:00 Monday 02/12/2024
End: 16:00 Monday 02/12/2024
During this time, we will not make any DNS updates to zones managed on our Name Servers (ns.heanet.ie, auth-ns2.heanet.ie and auth-ns3.heanet.ie).
Any clients availing of HEAnets DNS service to manage their zones will likewise not be able to request changes for the duration of the change freeze.
updated on (11:51 29.11.2024) |
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This change freeze has completed as expected, with no impact to services.
We will shortly be closing this notice.
If you have any queries please do contact us by email on noc@heanet.ie or by phone at +353 1 660 9040
updated on (16:20 02.12.2024) |
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Plesk VMWare Migration PW - CW 17TH October starts: (08:00 17.10.2024) RESOLVED
| Notice ID 78259 | End 09:00 17.10.2024 | Scheduled Yes |
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HEAnet will be migrating our Plesk servers in VLAN10 on Thursday at 7am 17TH October (both CW and PW) to the new VMWare servers.
The work will be carried out in the mornings within the already existing window for updates.
We have carried out testing to see how long it will take to copy the VMs over to the new infrastructure we expect it to take about 20 minutes.
We expect to be back up an running before 08:00 on each morning.
If you have any questions please reply to noc@heanet.ie.
updated on (08:20 14.10.2024) |
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work completed successfully
updated on (11:09 18.10.2024) |
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Listserv Intermittent issues starts: (14:58 02.10.2024) RESOLVED
| Notice ID 76054 | End (TBD) | Scheduled No |
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Please be aware that we are looking into an issue with Listserv's administrative interface.
Currently, users may be unable to log into listserv.heanet.ie to manage lists via the web interface.
Listserv continues to send/receive emails as expected.
We will keep you informed as we work towards resolving this issue.
Apologies for any inconvenience.
updated on (11:48 03.10.2024) |
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We are still investigating this issue, and have engaged Listserv support directly for further assistance. At this time, the Admin interface is still unavailable. Once we have any further information we will send out further communications.
updated on (11:48 03.10.2024) |
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Access to listserv interface has been restored, we are continuing to monitor Service Status and investigating the root course.
updated on (14:35 03.10.2024) |
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